Frequently Asked Questions (FAQs)

1. What products does MAKIN ATELIER offer?

MAKIN ATELIER specializes in women’s jewelry, including rings, necklaces, bracelets, and earrings. Our collections are designed for both everyday wear and special occasions.

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2. What materials are used in your jewelry?

Our jewelry is crafted using a variety of quality materials, including:

• 18K Gold

• Sterling Silver

• Brass

• Selected gemstones and decorative stones

Material details are clearly stated on each product page.

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3. Is your jewelry suitable for daily wear?

Yes. Our designs prioritize comfort and durability. However, to maintain the appearance of your jewelry, we recommend removing it before bathing, swimming, exercising, or using chemicals.

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4. How do I choose the correct size?

Please refer to our Size Guide page for detailed sizing information.
If you need further assistance, feel free to contact our customer service team before placing your order.

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5. Do you offer international shipping?

Yes, MAKIN ATELIER offers international shipping to selected regions.
For shipping details, timelines, and costs, please visit our Shipping Policy page.

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6. How long does it take to process an order?

Orders are typically processed within 1–3 business days, excluding custom or special orders. Shipping confirmation and tracking details will be sent once your order is dispatched.

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7. What payment methods are accepted?

We support secure third-party payment options available at checkout.
All transactions are encrypted to ensure payment security.

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8. What if the item I receive doesn’t fit or meet my expectations?

If the item is unworn and in its original condition, you may request a return or exchange within the allowed period.
Please refer to our Returns & Exchange policy for full details.

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9. Will the jewelry tarnish over time?

Natural changes may occur over time depending on the material and how the jewelry is worn and stored. Proper care can help maintain its appearance and longevity.

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10. How can I contact customer support?

If you have any questions, please contact us:

📧 payment@makinatelier.net
📞 +44 7460 991461

Our customer service team responds within 24–48 business hours.