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Returns & Exchanges
Policy Overview
Thank you for shopping with MAKIN ATELIER (https://makinatelier.com).
We want you to be satisfied with your purchase. If you need to request a return or exchange, please review the policy below to ensure eligibility.
Eligibility for Returns and Exchanges
Items may be eligible for return or exchange if:
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The item is unworn and unused
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The item is in original condition without damage
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Original packaging and accessories are included
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The request is made within the allowed timeframe
The following items are generally not eligible:
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Worn or used items
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Customized or specially noted non-returnable products
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Requests made outside the return period
Return & Exchange Period
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Requests must be submitted within 14 days of receiving the item
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Requests made after this period may not be accepted
How to Request a Return or Exchange
To request a return or exchange:
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Contact us at payment@makinatelier.net
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Provide your order number and reason for the request
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Ship the item back after receiving return approval
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Once inspected, we will process your refund or exchange
Returns sent without prior approval may not be processed.
Refunds
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Refunds will be issued to the original payment method
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Processing usually takes 5–10 business days after inspection
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Original shipping fees are generally non-refundable
Exchanges
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Exchanges are subject to product availability
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If the requested item is unavailable, a refund may be offered
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Any price difference will be handled accordingly
Return Shipping Costs
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Customers are responsible for return shipping unless the item is defective
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For quality-related issues, please contact customer service before returning
Important Notes
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Please package returned items securely
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We recommend using a trackable shipping service
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MAKIN ATELIER is not responsible for items lost or damaged during return transit
Contact Us
If you have any questions regarding returns or exchanges, please contact us:
📧 payment@makinatelier.net
📞 +44 7460 991461
